CALL CENTER · NEW SETS TODAY

Appointments set on Thursday, October 22, 2026
Last refreshed Oct 22, 2026, 12:15 PM PT

Headline KPIs

New Sets Today

7 setters

Confirmed

18% of new sets

Set (unconfirmed)

59% of new sets

Cancelled

6% of new sets

Top Setter

Alexis Guzman

5 appts

New sets by setter (ranked)

1Alexis Guzman5

2Channel Automation4

3Nicole Anderson4

4Kevin Garcia1

5Luke Heyer1

6Olga Escalante1

7Wesley Warren1

Breakdowns

By product

Bath12

Costco3

BathReno2

By current dispo

Set (unconfirmed)10

Confirmed3

Cust Resched-NI2

Verif1

Cancelled1

By source

Lead Aggregator6

Jac Traditional4

Costco3

Jac Digital2

Direct Mail1

Internet1

By market

RIV8

OC3

SB3

LAC2

SD1

By hour set

8 AM4

9 AM5

10 AM3

11 AM3

12 PM2

Data checks

Report verified: 19 rows = grand total 19; all setter subtotals match.
New sets counted: 17 · Excludes 2 reschedules.

Setter detail (click a header to sort)

Setter	Appts	Cnf	Set	CXL	Share
Alexis Guzman	5	0	5	0	29%
Channel Automation	4	1	0	0	24%
Nicole Anderson	4	1	3	0	24%
Kevin Garcia	1	0	1	0	6%
Luke Heyer	1	0	0	1	6%
Olga Escalante	1	0	1	0	6%
Wesley Warren	1	1	0	0	6%
Total	17	3	10	1	100%

Source: LeadPerfection Call Center › Set List (SetList_2026-10-22.csv), appointments set on 10/22/2026, excluding appointments set after appointment date. Dispo = current disposition at time of export. New sets only: a set is excluded as a reschedule if the customer’s previous appointment was dispositioned Cust Resched / Cust Resched-NI (excludes 2). Customer names and phone numbers intentionally omitted.