CALL CENTER · NEW SETS TODAY

Appointments set on Wednesday, October 21, 2026
Last refreshed Oct 21, 2026, 5:40 PM PT

Headline KPIs

New Sets Today

11 setters

Confirmed

51% of new sets

Set (unconfirmed)

40% of new sets

Cancelled

3% of new sets

Top Setter

Jude Lucero

9 appts

New sets by setter (ranked)

1Jude Lucero9

2John Zilahy7

3Javier De La Rosa4

4Trinity Beck3

5Alexis Guzman2

6Cheyenne Jimenez2

7Nicholas Tahbaz2

8Ronnie Lynne Alcaide2

9Wesley Warren2

10Channel Automation1

11Unknown1

Breakdowns

By product

Bath26

Costco5

(none)3

BathReno1

By current dispo

Confirmed18

Set (unconfirmed)14

Issue1

Cancelled1

Cust Resched-NI1

By source

Lead Aggregator12

Jac Digital8

Jac Traditional5

Costco4

Direct Mail3

Internet2

Costco.com1

By market

RIV12

OC10

LAC5

SB4

LAN4

By hour set

8 AM1

9 AM2

10 AM4

11 AM6

12 PM2

1 PM8

2 PM1

3 PM3

4 PM4

5 PM4

Data checks

Report verified: 39 rows = grand total 39; all setter subtotals match.
New sets counted: 35 · Excludes 4 reschedules.

Setter detail (click a header to sort)

Setter	Appts	Cnf	Set	CXL	Share
Jude Lucero	9	5	4	0	26%
John Zilahy	7	4	2	0	20%
Javier De La Rosa	4	2	2	0	11%
Trinity Beck	3	2	1	0	9%
Alexis Guzman	2	1	1	0	6%
Cheyenne Jimenez	2	2	0	0	6%
Nicholas Tahbaz	2	1	1	0	6%
Ronnie Lynne Alcaide	2	0	1	0	6%
Wesley Warren	2	0	2	0	6%
Channel Automation	1	1	0	0	3%
Unknown	1	0	0	1	3%
Total	35	18	14	1	100%

Source: LeadPerfection Call Center › Set List (SetList_2026-10-21.pdf), appointments set on 10/21/2026, excluding appointments set after appointment date. Dispo = current disposition at time of export. New sets only: a set is excluded as a reschedule if the customer’s previous appointment was dispositioned Cust Resched / Cust Resched-NI (excludes 4). Customer names and phone numbers intentionally omitted.