CALL CENTER · NEW SETS TODAY

Appointments set on Thursday, October 22, 2026
Last refreshed Oct 22, 2026, 1:07 PM PT

Headline KPIs

New Sets Today

8 setters

Confirmed

24% of new sets

Set (unconfirmed)

57% of new sets

Cancelled

5% of new sets

Top Setter

Alexis Guzman

5 appts

New sets by setter (ranked)

1Alexis Guzman5

2Channel Automation5

3Nicole Anderson4

4Kevin Garcia2

5Olga Escalante2

6Javier De La Rosa1

7Luke Heyer1

8Wesley Warren1

Breakdowns

By product

Bath14

Costco5

BathReno2

By current dispo

Set (unconfirmed)12

Confirmed5

Cust Resched-NI2

Verif1

Cancelled1

By source

Lead Aggregator6

Costco5

Jac Traditional4

Jac Digital3

Internet2

Direct Mail1

By market

RIV9

OC5

SB4

LAC2

SD1

By hour set

8 AM4

9 AM5

10 AM3

11 AM3

12 PM5

1 PM1

Data checks

Report verified: 23 rows = grand total 23; all setter subtotals match.
New sets counted: 21 · Excludes 2 reschedules.

Setter detail (click a header to sort)

Setter	Appts	Cnf	Set	CXL	Share
Alexis Guzman	5	0	5	0	24%
Channel Automation	5	1	1	0	24%
Nicole Anderson	4	1	3	0	19%
Kevin Garcia	2	0	2	0	10%
Olga Escalante	2	1	1	0	10%
Javier De La Rosa	1	1	0	0	5%
Luke Heyer	1	0	0	1	5%
Wesley Warren	1	1	0	0	5%
Total	21	5	12	1	100%

Source: LeadPerfection Call Center › Set List (SetList_2026-10-22.csv), appointments set on 10/22/2026, excluding appointments set after appointment date. Dispo = current disposition at time of export. New sets only: a set is excluded as a reschedule if the customer’s previous appointment was dispositioned Cust Resched / Cust Resched-NI (excludes 2). Customer names and phone numbers intentionally omitted.