CALL CENTER · NEW SETS TODAY

Appointments set on Wednesday, October 21, 2026
Last refreshed Oct 21, 2026, 4:04 PM PT

Headline KPIs

New Sets Today

10 setters

Confirmed

67% of new sets

Set (unconfirmed)

33% of new sets

Cancelled

0% of new sets

Top Setter

Jude Lucero

7 appts

New sets by setter (ranked)

1Jude Lucero7

2John Zilahy4

3Trinity Beck3

4Cheyenne Jimenez2

5Javier De La Rosa2

6Wesley Warren2

7Alexis Guzman1

8Channel Automation1

9Nicholas Tahbaz1

10Ronnie Lynne Alcaide1

Breakdowns

By product

Bath19

(none)3

Costco2

By current dispo

Confirmed16

Set (unconfirmed)8

By source

Lead Aggregator7

Jac Digital7

Jac Traditional4

Costco2

Direct Mail2

Internet2

By market

OC8

RIV7

SB3

LAN3

LAC3

By hour set

9 AM2

10 AM4

11 AM5

12 PM2

1 PM7

2 PM1

3 PM3

Data checks

Report verified: 31 rows = grand total 31; all setter subtotals match.
New sets counted: 24 · Excludes 7 reschedules.

Setter detail (click a header to sort)

Setter	Appts	Cnf	Set	Share
Jude Lucero	7	5	2	29%
John Zilahy	4	3	1	17%
Trinity Beck	3	2	1	12%
Cheyenne Jimenez	2	2	0	8%
Javier De La Rosa	2	1	1	8%
Wesley Warren	2	0	2	8%
Alexis Guzman	1	1	0	4%
Channel Automation	1	1	0	4%
Nicholas Tahbaz	1	1	0	4%
Ronnie Lynne Alcaide	1	0	1	4%
Total	24	16	8	100%

Source: LeadPerfection Call Center › Set List (SetList_2026-10-21.pdf), appointments set on 10/21/2026, excluding appointments set after appointment date. Dispo = current disposition at time of export. New sets only: a set is excluded as a reschedule if the customer ID already had an earlier set in the known history (excludes 7). Customer names and phone numbers intentionally omitted.